Indica Gold

Manage and streamline operations across multiple locations, sales channels, and employees to has improve efficiency and your bottom line.

Shopping Information

1. How long do I have to return a product?

You can request a return within 7 days of receiving your order. Make sure the product is unused, unopened, and in its original packaging. Returns after 7 days cannot be accepted.

2. Which IndicaGold products can I return?

Most of our cosmetic products are eligible for return, as long as they are unused and sealed. This includes skincare, makeup, and beauty accessories. Please keep your order receipt or invoice handy for verification.

3. Are there any items I cannot return?

Yes. For hygiene and safety reasons, the following items cannot be returned or refunded:

Opened or used cosmetic products

Products with broken seals

Items purchased during sale or promotional events

Free gifts included with your order

4. What should I do if my product arrives damaged or wrong?

If your order is damaged, defective, or the wrong item is delivered, contact us within 48 hours of receiving it. Provide your order number and a photo of the product, and we will arrange a replacement or full refund.

5. How is the refund process handled?

Once we receive and inspect your returned product:

Refunds are processed within 5–10 business days

Amount is returned via your original payment method

COD orders are refunded via bank transfer, JazzCash, or Easypaisa

Note: Original shipping charges are not refundable.

6. Can I exchange a product instead of getting a refund?

Yes! Exchanges are allowed if you receive a damaged or wrong product. Exchanges depend on availability of the item you want to receive.

7. Who covers the shipping cost for returns?

If the return is due to your choice, the shipping cost is paid by you

If the return is due to our mistake (damaged or wrong product), IndicaGold will cover the return shipping cost

8. How do I initiate a return or refund?

To start a return or refund:

  • Email us: support@indicagold.com

  • WhatsApp / Phone: +92 306 3451313

  • Business hours: Monday to Sunday, 10:00 AM – 10:00 PM

Our team will guide you step by step to ensure a smooth process.

9. Can this policy change in the future?

Yes. IndicaGold may update the Refund & Return Policy at any time. Updates will take effect immediately when posted on our website, so please check the FAQ page before making a return.

Have A Question

  • If you didn’t find the answer you were looking for, our IndicaGold support team is always here to help you.
  • +92 306 3451313